Terms of service

Effective Date: 25th January 2026

Welcome to Visuali. By accessing or purchasing from our website www.visuali.co.uk, you agree to comply with these Terms of Service. Please read them carefully.

1. General

1.1. These Terms govern your use of our website and purchase of our products.

1.2. By using our website or placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.

1.3. We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised “Effective Date.”

2. Products and Orders

2.1. Hand-Painted Products: All canvases and artwork are individually hand-painted, so minor variations in color, texture, and size may occur.

2.2. Customization: Personalized items (e.g., canvases or cards) must be submitted with accurate information. We are not responsible for errors due to incorrect details provided by the customer.

2.3. Availability: All orders are subject to availability. We reserve the right to cancel any order if a product is out of stock.

2.4. Order Acceptance: An order is only considered accepted once we confirm it via email or our Shopify order system.

3. Payment and Deposits

3.1. Full payment or a deposit may be required for custom orders.

3.2. Deposits are non-refundable once production has begun.

3.3. Payment must be completed before the order is shipped. We accept all payment methods available on our Shopify checkout.

4. Shipping and Delivery

4.1. Shipping times are estimates and may vary.

4.2. Customers are responsible for providing accurate shipping information.

4.3. We are not responsible for delays caused by shipping carriers or incorrect addresses.

4.4. International shipping may be subject to customs fees, taxes, or duties, which are the responsibility of the customer.

5. Returns and Refunds

5.1. Due to the personalized nature of our products, custom items are non-refundable.

5.2. Damaged or defective items must be reported within 7 days of receipt. Please provide photos for verification.

5.3. Refunds for eligible claims will be issued at our discretion, either as store credit or a replacement item.

6. Intellectual Property

6.1. All content on the website, including images, text, and design, is owned by Visuali or licensed to us.

6.2. You may not reproduce, distribute, or create derivative works from our content without our written consent.

6.3. Personal references (submitted images or text) remain the property of the customer, but we reserve the right to display completed products for promotional purposes unless otherwise requested.

7. User Conduct

7.1. You agree not to use the website for unlawful purposes or violate any applicable laws.

7.2. Harassment, spamming, or misuse of the website is strictly prohibited.

8. Limitation of Liability

8.1. Visuali is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8.2. Our liability for direct damages is limited to the amount paid for the product purchased.

9. Privacy

9.1. Your personal data will be collected and processed in accordance with our Privacy Policy.

9.2. By using our website, you consent to the collection, use, and storage of your information as described.

10. Governing Law

10.1. These Terms are governed by the laws of the United Kingdom.

10.2. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Us

If you have any questions about these Terms, please contact us: